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ServiceCentral’s Service Management Software Chosen by Cellular Gallery Tech Center

28 Dec 2011 | By

Atlanta, GA (PRWEB) June 23, 2010

Today ServiceCentral Technologies announces that Cellular Gallery Tech Center (CGTC) has selected the ServiceCentral Return and Repair SaaS Suite as the service management software CGTC will use for tracking handset repair and refurbishment in its Puerto Rico based service depot repair center. CGTC will leverage ServiceCentral’s software to capture all repair transaction data, streamline operations, and provide detailed business intelligence reporting of key productivity and performance metrics. Scheduled to go live in August 2010, ServiceCentral’s highly configurable and scalable solution will enable CGTC to make proactive workflow changes in support of the dynamic nature of operations and the expected growth in business.

Mark Riley, Director of Sales for ServiceCentral, comments, “We are very excited to gain CGTC as a client and to expand our international presence to Puerto Rico. CGTC is an ideal client for us due to our wireless industry expertise combined with our hosted service and repair software solutions, multi-language user interface, and new inventory management capabilities.”

Ezequiel Nieves, a CGTC Partner, adds “We selected ServiceCentral because of their experience and historical success with service management software in the wireless repair industry. We found in comparison to alternative solutions, the ServiceCentral Return and Repair Suite will allow us to quickly deploy proven software without large capital investments in hardware. The new solution will also play an integral part in achieving our expansion goals, supporting our new contracts with wireless carriers and meeting the warranty requirements of equipment manufacturers.”

About ServiceCentral Technologies, Inc.

ServiceCentral provides web-based reverse logistics and service management software solutions that enable businesses to streamline workflows and track product returns, warranty, service, repairs & parts through the entire post sales service chain. The software suite is for use anywhere service and repair activities occur including repair depots, authorized service centers, service counters, retail stores, call centers, and online channels. Established in 1991, ServiceCentral has spent the past 18 years acquiring deep, practical knowledge of the unique requirements and challenges facing the after-sales service and repair of product in the Telecom, Cellular/Wireless, Cable/MSO and Consumer Electronics Industries. ServiceCentral is a private company headquartered in Atlanta, Georgia, USA, with distributors in Europe, Latin America and Asia Pacific. For more information, please visit http://www.servicecentral.com.

About Cellular Gallery Tech Center

Cellular Gallery Tech Center is an innovative leader in the wireless repair industry. Located in San Juan, Puerto Rico, Cellular Gallery Tech Center currently performs in warranty and out of warranty repair and refurbishment services for wireless carriers, including Claro, for several different handset models and manufacturers.

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MilitaryByOwner Adds Fort Buchanan, PR and Mark Center in Alexandria, VA to Their Home Advertising Base Database

19 Nov 2011 | By


Stafford, VA (PRWEB) October 26, 2011

MilitaryByOwner advertises homes for sale and/or rent near military installations. The website recently added two new military locations, Fort Buchanan and Mark Center. Founded in 2000 by Dave and Sharon Gran after recognizing a need to connect military families relocating from one base to another. “The feedback we have received from homeowners near Ft Buchanan, Puerto Rico is to add the US Army base located in San Juan. The newly opened Mark Center in Alexandria, VA houses the Washington Headquarters Service (WHS), and a number of other DoD agencies.” explained David Gran.

Fort Buchanan supports readiness and mission execution, providing quality services and facilities, optimizing resources, sustaining the environment and enhancing the well-being of the community. It conducts its mission sustained by seven directorates ? Human Resources; Family, Morale, Welfare and Recreation; Plans, Training, Mobilization and Security; Emergency Services, Logistics, Public Works and Information Management; seven support offices ? Legal, Public Affairs, Religious Support, Equal Employment Opportunity, Safety, Internal Review and Contracting; and three management and control offices ? Resource Management; Plans, Analysis and Integration; and the Administrative Office. Among the factors that make U.S. Army Garrison Fort Buchanan Puerto Rico unique are its strategic location providing fast and cost-efficient support to missions in the Caribbean, Central and South America.

The Mark Center is the new location for the Washington Headquarters Service and a number of other DoD agencies. The facility is part of Fort Belvoir, but is located on Mark Center property in Alexandria, VA. The move was made per BRAC decision in an effort to move DoD personnel out of leased space to more secure sites that meet the department’s high anti-terrorism standards. About 1/3 of the expected 6,400 new workers are working there now. Full occupancy should occur sometime in 2012.

MilitaryByOwner looks forward to working with the homeowners from both locations. The website offers three home advertising packages to fit the needs of the homeowners, real estate agent or property managers. The website has over 300 base locations to advertise homes for sale or rent as well as advertising for businesses that relocating families need to find. For more information concerning home or business advertising, contact us at 866.604.9126 9am-5pm EST.

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